Product Updates
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Just a heads up, we will make some important changes to the Naming Structure inside UserGuiding's integration system and will add some new events to be sent through our 3rd party integrations.
The changes will take place on November 12, 2025.
If you are not using any of the integrations below, you will not be affected by any changes.
What will change?
UG & Google Analytics Integration:
Event Name Changes:
UG & Intercom Integration, UG & Woopra Integration:
Event Name Changes:
UG & Amplitude Integration, UG & Hubspot Integration, UG & Mixpanel Integration, UG & Salesforce Integration, UG & Segment Integration, UG & Webhook Integration
New Events Added:
UG & Segment Integration
The existing event structure will be modified to support Segment integration. The new implementation will:
Survey Update: Emoji Rating Questions Introduce New Answer Types Across All Integrations
OLD:
NEW:
Check out our Knowledge Base for more detailed information, or contact our Support Team for further questions.
We started our G2 journey with 6 badges and 16 reviews. Today, our design team jokes they can’t fit all the badges into one image.
Here’s where UserGuiding stands now:
✅ Featured on 88 G2 reports
✅ 62 new badges earned
✅ #1 ranking in 14 categories
✅ Leader status in 18 reports
Over the years, we’ve refined our approach: aligning teams, improving support, and focusing on customer experience.
Today, we have a strong, consistent presence on G2, built on real feedback and effort.
👉 Our mission is unchanged: giving you the best experience possible.
A huge thank you from the UserGuiding team to every customer who shared their experience and helped us grow!
Onward. 🚀
Collecting feedback is easy—turning it into real product impact is the challenge.
In this session, we explored how product managers can use UserGuiding’s in-app surveys, NPS, and feedback tools to better understand their users and drive smarter product decisions.
You’ll learn best practices for creating effective in-app surveys, structuring questions for real insights, and making sure feedback directly influences your roadmap.
We were joined by two product experts:
Whether you're new to in-app surveys or looking to take your strategy further, you'll walk away with clear, actionable tactics you can implement right away.
Go ahead and give it a watch right away;
G2 Spring 2025: 60 Badges & #1 in Mid-Market!
We’re back with another incredible milestone!
After debuting in February as the only digital adoption platform recognized in 3 G2 Best Software categories—and ranking in the top 1% of SaaS for satisfaction, service, and collaboration—we’ve done it again. In the G2 Spring 2025 reports, UserGuiding has earned:
Huge thanks to our amazing users for making this possible. We’re just getting started!
New update to Hubspot Integration
We’ve enhanced our HubSpot integration for Enterprise users! Once you activate 'UserGuiding as a Source' in your panel, you’ll now be able to automatically sync new users and custom user attributes from UserGuiding to HubSpot.
This means richer data, more seamless workflows, and a stronger connection between your onboarding insights and your CRM.
Mastering MAUs: Smarter Tracking, Better Engagement
We've just held a session with our Customer Success Manager, Kemal to get a full understanding of how UserGuiding calculates MAUs and how you can manage them effectively.
Watch and learn tips and tricks for keeping your MAU count efficient, maximizing user identification, and get answers to top FAQs—all wrapped up in the recording below.
Many more updates are on the way, stay tuned!
We’re excited to introduce a big update to AI Assistant— a simpler, fairer pricing model that ensures you only pay for real value!
⭐ New Value-Based Pricing – No more message limits or confusing message bundles! We now charge only for resolved conversations at $0.69 per resolution—so you’re paying for actual problem-solving, not chat volume.
⭐ More Powerful AI Agent – We’ve improved our AI Assistant to deliver faster, more accurate responses, making it an even more reliable support solution for your users.
This means greater efficiency, predictable costs, and no wasted spending. You’re always in control, paying only for successful resolutions. While still having access to all of the chat history and details, you can now also keep up with resolution statuses of individual chats and your agent's overall resolution rate.
🎁 Try It Free! – To help you experience the new AI Assistant, we’re giving you free resolutions to get you started.
👉 Check out AI Assistant now!
Double the badges, double the growth! 🌟
For G2 Fall 2024, we’ve:
None of that would have been possible without our hardworking team, loyal customers, amazing investors, and all the UserGuiding fans out there.
We love you ❤️
Here’s to even better results in Winter 2025! ❄️
We are delighted to announce that UserGuiding has achieved SOC 2 Type 1 compliance, underscoring our commitment to the highest standards of security, availability, and confidentiality.
This milestone highlights our dedication to maintaining a secure and reliable platform that meets rigorous industry standards. By using UserGuiding, you can trust that your data is handled with the highest level of integrity and security.
Visit our Trust Center, to learn more about our SOC 2 certification and other compliance & security details.