Revamp Your User Feedback with Our All-New Surveys Feature 🎉

We are excited to share our latest enhancement to the UserGuiding platform - the newly launched Surveys feature! 🚀

Our Surveys feature isn't just about NPS anymore. With this update, you will be able to create a broad range of in-app surveys, like thumbs-up-down surveys, star-scale surveys, emoji-scale surveys, and multiple-choice surveys. It's all about deepening the understanding of your users and gathering actionable feedback. Simply choose one of our use-case oriented templates, or create one from scratch! Learn more here!

Customizable to Your Brand 🎨

Customize your surveys to reflect your brand. You have the ability to modify the size, color, font, elements, and placement of your surveys. Make them seem like native elements of your platform and fully represent your brand's identity.

Analyzing Made Easy 📊

Our new Surveys feature goes beyond collecting feedback; it's about understanding it. With the survey-specific data dashboards, you can effortlessly visualize overall scores, breakdowns of response percentages, and a list of responses. Need more details? Click on a user ID to dive deeper into a user's activity.

Pinpoint Accuracy Targeting 🎯

Get the right feedback from the right users. Our Surveys feature allows you to target specific user segments, based on any attribute that you use; and on pages exactly where you want your users to engage with them. This means you can tailor your surveys to the people that matter the most.

Manage Frequency and Organize with Ease ⏲️

Creating and managing surveys has never been easier. Our new triggering options allow you to create comprehensive trigger frequencies and stop triggering rules, ensuring your surveys pop up at the most opportune times. You can also trigger them through Guides and Resource Centers as well - it's all in your hands.

Seamless Integration 🔄

Our Surveys feature integrates smoothly with all existing UserGuiding integrations. This means you can continue to use your favorite tools without any disruptions, and even enhance your usage by getting the new survey interaction events on them through our integrations.

Your old Promoter Survey is also here 📝

We’ve moved your old Promoter Survey into this expansive Survey feature, as well. Go ahead and check it out for details that might have slightly changed during this migration and for the opportunities for improvement with the new capabilities we’ve introduced. To see what to expect from this migration in more detail, check out our article here.

This update is available in all UserGuiding plans, with the number of active surveys you can have being based on your tier. We're confident that this new feature will provide you with a more effective and engaging way to understand your users and enhance their experience.

We can't wait for you to explore the new Surveys feature, and as always, we're here to support you every step of the way!

Revolutionize your user understanding today with UserGuiding's new Surveys feature!