Product Updates
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
We've refined the Surveys feature to include descriptive labels for scale points. Now, you can add clear descriptions to survey scales, such as labeling '0' as "Not Likely" and '10' as "Most Likely". This small change can make a big difference in how respondents understand and engage with your surveys. Clearer scales can significantly increase the reliability of survey data, helping businesses make more informed decisions based on precise customer feedback.
Dive deeper into your survey data with our new date-filtering feature on Survey Dashboards. Analyze responses based on specific timeframes to gain better insights and make more informed decisions. This feature is crucial for understanding trends and patterns over time in user feedback.
Exporting survey responses just got more powerful. Choose the additional user attributes you need in your report, tailoring the data export to your specific analysis requirements. This enhancement means more personalized and relevant data at your fingertips.
Create a Survey and start collecting user feedback at the right place & time!
We're thrilled to announce a new dimension to our integration with Segment: setting UserGuiding as the data destination. This significant update enables UserGuiding users to send user attribute and event data directly from Segment to UserGuiding, enhancing data flow and user insights.
This enhancement not only streamlines your data analysis and monitoring but also empowers you to provide highly personalized experiences with ease. Looking ahead to 2024, we're excited to expand our "UserGuiding as the data destination" capabilities with more platforms, paving the way for even richer integrations and user data utilization.
In the latest enhancement to our Analytics Dashboard, we're introducing a feature that truly brings user interactions into focus. Imagine clicking on a graph that shows how your guides and resources are performing and instantly seeing a detailed list of specific users who've engaged with them.
This isn't just about numbers; it's about understanding the stories behind those numbers. Each click, view, and completion tells you something about your users, helping you tailor your content with precision. This update is all about bringing you closer to the real people behind the stats, making your UserGuiding strategies even more impactful and human-centered.
Our latest feature, auto-triggered material prioritization, adds a new layer of sophistication to how content is managed within your app. It's designed to resolve the complexity that arises when multiple pieces of content are set to trigger on the same page for the same audience. Let's delve into a detailed scenario to illustrate its effectiveness:
Imagine your app's dashboard, where a new user lands. You've set up a 'Product Tour Guide' to automatically launch, introducing the core features. Simultaneously, there's a 'User Feedback Survey' set to trigger, gathering initial impressions. Without prioritization, these could clash or overwhelm the user.
With our new feature, you can assign a 'high' priority to the 'Product Tour Guide', ensuring it's the first interaction your new user has, providing a smooth onboarding experience. Following this, the 'User Feedback Survey', tagged as a 'medium' priority, will appear, capturing timely and relevant user impressions right after they've explored your app.
Building on our auto-triggered material prioritization, Rate Limiting further refines how content reaches your users. While prioritization lets you control the order of appearance for multiple content types, Rate Limiting manages how often they appear. This feature ensures that users aren't immediately bombarded with another after engaging with one prioritized material, maintaining a balanced and pleasant user experience. It's the perfect complement to prioritization, ensuring each user interaction is impactful yet unintrusive, giving your audience the right content at the right time and frequency.
This thoughtful approach to content delivery is essential for maintaining a balance between user engagement and user comfort, making every interaction count without overwhelming your audience.
For more details on implementing Rate Limiting, check out the UserGuiding Help Center.
UserGuiding is dedicated to ensuring our platform is accessible to all users. We've taken significant steps towards complying with the Web Content Accessibility Guidelines (WCAG). This commitment means we're actively working to make our content more accessible, ensuring it can be used and appreciated by people with a wide range of abilities. This move towards WCAG compliance is not just about adhering to standards, but it's a part of our core belief in creating an inclusive digital environment for everyone.