Product Updates
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Product Updates is now two-way. Your end users can submit feature requests, vote on ideas, and follow what you are building, all inside the same page they already use for your changelog. A user asks, others vote it up, you move it onto the roadmap, and when it ships it becomes a Product Updates post. Request to release, one surface.
At Product Updates → Feature Requests, users submit a request with a title and description, vote, and sort by most votes, newest, or trending. Nothing goes public on its own. New submissions land in the Inbox first, where you can, Approve a Listing and Add to Roadmap
The Public Roadmap is a kanban board on your Product Updates page, configured at Product Updates where you can control Status columns, Categories and Vote Count Visibility.
Drag cards between columns to move an item along, and click into a card to review votes and moderate comments. Titles, statuses and categories are all translatable. Available on Growth and above.
Set Up Your Public Roadmap / Managing Feature Requests
Checklists and Resource Centers can now be localized, joining Guides, Hotspots, Banners and Surveys. Every in-app material type is now covered, so a multi-language product no longer has monolingual gaps in the middle of it.
Pull survey responses straight into your AI tools. The MCP Server gained a survey responses tool, so assistants like Claude, Cursor or ChatGPT can read and analyze your survey data in the same session as everything else in your project.
Useful when you want to cross-reference who answered a survey against segments, events, or guide interactions without exporting anything by hand.
Your custom domain configuration is no longer a silent setting. Changes and resets to Knowledge Base and Product Updates custom domains are written to Team Activity Logs, and you get notified if a domain is reset. If your help center or changelog is served on your own domain, you now have a record of who changed what and when.
Hotspots gained three appearance controls. The tooltip placement behavior relative to the beacon is improved, you can replace the default beacon with your own image with its own dimensions, and add a pointing arrow so it is obvious which element the tooltip belongs to.
Missed it live? Our team walked through seven no-code features that make onboarding faster to build and easier to measure, all without leaning on developers. The full recording covers:
Make your standalone Knowledge Base look exactly like your product. You can now apply custom CSS down to the component level, so fonts, spacing, colors, and layout all match your brand instead of a default template.
We doubled down on two of our most recent launches. Session Replay got a refactor with better segmentation, quota handling, and SDK rate limits, while Ask AI for Knowledge Base gained multi-tenant isolation, smarter fallback answers, and UI polish.
Your help center can now answer questions in plain language. Ask AI turns your Knowledge Base into a conversational assistant, so visitors get direct answers instead of digging through articles.
It pulls from your existing KB content, so there's nothing new to maintain. Answers are grounded in your articles, with links back to the source so users can keep reading if they want the full context.
Available across your KB pages and the in-app widget. Works with localized content, so your Spanish visitors get Spanish answers and your French visitors get French ones.
UserGuiding now connects to Slack as a proper app, with per-channel notification routing. Send guide alerts to one channel, survey responses to another and KB feedback to a third. No more single-firehose webhooks.
Setup takes a minute: install the app, pick the events you care about, and route each one to the right channel. Works with all the notification types we already supported (Digest, Activity, Custom Alerts), but now scoped per channel instead of per workspace.
Important: The legacy webhook integration is being retired on May 25. If you're using it, switch to the new Slack app before then to keep notifications flowing.
Make changes to a guide without pushing everything live. Selective Publish lets you choose which steps, branches, or modifications to ship, while keeping the rest in draft.
Useful when you're iterating on one part of a flow but don't want unfinished work going to production. Edit freely, test locally, and publish only what's ready. The rest stays in your drafts until you say so.
Banners now support full localization, so you can run the same campaign across regions without spinning up duplicates. Write your banner once, add translations for each language you support, and UserGuiding will serve the right version based on the visitor's locale.
Works with all banner types and pairs with AI Auto Translate if you want a head start on translations.
Highlight important info inside KB articles with callout blocks. Use them for warnings, tips, notes, or anything you want readers to actually notice instead of skim past.
Five styles available (Info, Tip, Warning, Important, Note), each with its own color. Drop them into any article from the editor toolbar.
Turn survey responses into actionable insights automatically. Stop spending hours analyzing open-text responses. AI Insights reads through your survey replies and delivers clear summaries, identifies patterns, and provides recommendations—all in seconds.
What You Get:
Localize your content instantly. Translate your Knowledge Base articles and Product Updates posts into any language with a single click. No more manual translation workflows—just click, translate, and publish.
Export AI Assistant conversation data as CSV files. Choose your timeframe and include custom attributes to get exactly the data you need for reporting or analysis.
Get richer context in your survey notifications. Include custom user attributes alongside response details—know exactly who responded without leaving Slack.
Upload custom icons for your Knowledge Base categories to match your brand and help users navigate your help content more intuitively.
New methods to programmatically control Resource Center navigation: open specific groups, checklists, rich text modules, KB articles, PU posts, and switch between KB and PU tabs.
We know you love using Hotspots to guide users, highlight new features, and deliver quick in-app tips — and now, they’re more powerful and customizable than ever.
Here’s what’s new:
These updates make Hotspots not just an onboarding tool, but a versatile in-app engagement element — perfect for driving user actions, creating dynamic flows, and delivering contextual help with precision.
Explore the new Hotspot options in your UserGuiding account now.
You can now exclude specific user segments from seeing onboarding materials in UserGuiding. Previously, visibility was limited to assigning who should see a material. With this update, you can also define who shouldn’t—using “matches” and “doesn't match” rules in your segment logic. This allows for faster, easier, and safer configuration in many use cases, such as hiding flows from internal teams, suppressing starter guides for advanced users, or excluding paid subscribers from campaigns for trial users. See help article for details.
We’ve also reintroduced key features to the Analytics Dashboard based on user feedback. You can now filter and select individual materials, view a full list of materials in the dashboard, and click directly into any material’s page. Filtering is flexible—based on segment, status, container, tags, and more—enabling more precise analysis of how different user groups engage with your content. Check it out now.
We’ve been busy behind the scenes, and it’s time to reveal the big round of updates to your UserGuiding experience and materials. Here’s what’s fresh and improved:
We’ve fine-tuned the entire UserGuiding experience so you can build, track, and optimize faster and make your materials look much fresher.
Ready to explore what's new?
Ending the last year in style, we're proud to announce a range of new features and integrations to make your UserGuiding experience even more powerful and flexible!
First, we're introducing Salesforce Integration, enabling seamless synchronization between your Salesforce data and UserGuiding. This integration lets you create personalized user experiences by leveraging your CRM data, and get better insights on Salesforce by leveraging your onboarding & help data; all without leaving your workspace. Learn more about the integration here.
Next, we’ve now expanded our Webhook Integration by adding support for incoming webhooks. In addition to sending data out via outgoing webhooks, you can now receive data into UserGuiding from any third-party application to trigger actions or personalize experiences automatically. See how to set it up.
Additionally, we’ve made migrating your Intercom Knowledge Base to UserGuiding faster and easier than ever. With just a few steps, you can bring over your published Intercom articles to streamline your support resources. Find out how it works.
Lastly, we’ve enhanced our user filtering options by adding “is unknown” and “has any value” conditions to filter dropdowns. These new options make it easier to segment and analyze users, even when dealing with empty or unknown values in custom attributes.
Here's to 2025 hopefully filled with many more updates to make UserGuiding even better!
'Other' Option for Multiple Selection Questions
You are now able to add an 'other' option to multiple selection questions. When respondents select the 'other' option, it transforms into an input field, allowing them to provide custom text responses. This enhancement adds a new level of flexibility and depth to your survey data collection, enabling you to gather more nuanced insights and better understand the diverse perspectives of your audience.
Individual Response Deletion
With the ability to delete individual survey responses, you now have full control over your survey data, allowing you to remove specific responses as needed. Whether it's correcting errors, ensuring data accuracy, or respecting respondent privacy, this feature empowers you to maintain the integrity of your survey results with ease.
Customizable Modal Height for Multiple Selection Questions
Another highly-requested enhancement: the ability to adjust modal heights for multiple selection type questions. Now, you can customize the height of your survey modals to eliminate the need for unnecessary scrolling, providing a smoother and more seamless survey experience for your respondents. Whether you prefer a compact layout or need to accommodate longer lists of options, this feature puts you in control, ensuring that your surveys look and feel just right.
Question Texts Included in CSV Exports
Exported CSV files of responses now include not only question numbers but also question texts. This enhancement provides greater clarity and context to your survey data, making it easier to analyze and interpret responses. With question texts directly integrated into your CSV exports, you'll have all the information you need at your fingertips to gain valuable insights and make data-driven decisions with confidence.
Exciting news! We've upgraded our HubSpot integration to offer two-way data synchronization between UserGuiding and HubSpot. With the addition of "UserGuiding as a Destination" option, you can now seamlessly exchange data in both directions. This enhanced integration allows you to send UserGuiding data to your HubSpot account and enrich your UserGuiding insights by pulling user attribute and event data directly from HubSpot. This bidirectional flow unlocks new possibilities for optimizing engagement, refining segmentation, and personalizing experiences. Learn all about our HubSpot integration!
We've rolled out a powerful new feature that gives you greater control over your data: the ability to separate company-level data from user-level data. With this enhancement, you'll have the flexibility to manage and analyze your data more efficiently, allowing you to focus on the insights that matter most to your business. By segregating company-level data, you can now streamline your data management processes and gain deeper insights into the collective behavior of your end-users at the organizational level.
But that's not all! We're also introducing the ability to utilize company-level data for filtering and listing companies directly on the Users page under 'All Companies', and by clicking on a Company, you can see its details and users within that company. With the option to save these lists as company segments, you'll have the power to track company-specific metrics, and drive meaningful outcomes for your business. Learn more about the Company Page here!
Introducing the ability to filter end-users based on their interactions with Hotspots. With this enhancement, you gain greater visibility into user engagement, allowing for precise segmentation and targeting based on Hotspot interactions. Additionally, leverage Hotspot interaction data to create highly targeted user segments directly within our platform, empowering personalized user experiences tailored to individual needs and behaviors. Remember; personalized user experiences tailored to the unique needs and behaviors of your audience are always better than one-size-fits-all approaches!
We've refined the Surveys feature to include descriptive labels for scale points. Now, you can add clear descriptions to survey scales, such as labeling '0' as "Not Likely" and '10' as "Most Likely". This small change can make a big difference in how respondents understand and engage with your surveys. Clearer scales can significantly increase the reliability of survey data, helping businesses make more informed decisions based on precise customer feedback.
Dive deeper into your survey data with our new date-filtering feature on Survey Dashboards. Analyze responses based on specific timeframes to gain better insights and make more informed decisions. This feature is crucial for understanding trends and patterns over time in user feedback.
Exporting survey responses just got more powerful. Choose the additional user attributes you need in your report, tailoring the data export to your specific analysis requirements. This enhancement means more personalized and relevant data at your fingertips.
Create a Survey and start collecting user feedback at the right place & time!
We're thrilled to announce a new dimension to our integration with Segment: setting UserGuiding as the data destination. This significant update enables UserGuiding users to send user attribute and event data directly from Segment to UserGuiding, enhancing data flow and user insights.
This enhancement not only streamlines your data analysis and monitoring but also empowers you to provide highly personalized experiences with ease. Looking ahead to 2024, we're excited to expand our "UserGuiding as the data destination" capabilities with more platforms, paving the way for even richer integrations and user data utilization.
In the latest enhancement to our Analytics Dashboard, we're introducing a feature that truly brings user interactions into focus. Imagine clicking on a graph that shows how your guides and resources are performing and instantly seeing a detailed list of specific users who've engaged with them.
This isn't just about numbers; it's about understanding the stories behind those numbers. Each click, view, and completion tells you something about your users, helping you tailor your content with precision. This update is all about bringing you closer to the real people behind the stats, making your UserGuiding strategies even more impactful and human-centered.
Our latest feature, auto-triggered material prioritization, adds a new layer of sophistication to how content is managed within your app. It's designed to resolve the complexity that arises when multiple pieces of content are set to trigger on the same page for the same audience. Let's delve into a detailed scenario to illustrate its effectiveness:
Imagine your app's dashboard, where a new user lands. You've set up a 'Product Tour Guide' to automatically launch, introducing the core features. Simultaneously, there's a 'User Feedback Survey' set to trigger, gathering initial impressions. Without prioritization, these could clash or overwhelm the user.
With our new feature, you can assign a 'high' priority to the 'Product Tour Guide', ensuring it's the first interaction your new user has, providing a smooth onboarding experience. Following this, the 'User Feedback Survey', tagged as a 'medium' priority, will appear, capturing timely and relevant user impressions right after they've explored your app.
Building on our auto-triggered material prioritization, Rate Limiting further refines how content reaches your users. While prioritization lets you control the order of appearance for multiple content types, Rate Limiting manages how often they appear. This feature ensures that users aren't immediately bombarded with another after engaging with one prioritized material, maintaining a balanced and pleasant user experience. It's the perfect complement to prioritization, ensuring each user interaction is impactful yet unintrusive, giving your audience the right content at the right time and frequency.
This thoughtful approach to content delivery is essential for maintaining a balance between user engagement and user comfort, making every interaction count without overwhelming your audience.
For more details on implementing Rate Limiting, check out the UserGuiding Help Center.
UserGuiding is dedicated to ensuring our platform is accessible to all users. We've taken significant steps towards complying with the Web Content Accessibility Guidelines (WCAG). This commitment means we're actively working to make our content more accessible, ensuring it can be used and appreciated by people with a wide range of abilities. This move towards WCAG compliance is not just about adhering to standards, but it's a part of our core belief in creating an inclusive digital environment for everyone.